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Status
Failed or late payments
Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email Workspace Owners and any billing contacts.
We hope that you’re able to resolve payment issues quickly, but here’s a quick rundown of what you can expect if not.
After…
What to expect
7 days
If we cannot process a payment after a week, we’ll get in touch with workspace owners and admins and any payment contacts.
14 days
We’ll send another reminder to the same people (workspace owners/admins and payment contacts) just in case there’s still an issue.
21 days
We’ll get in touch with the workspace owner and payment contacts again.
28 days
The workspace will be downgraded to the Free subscription .
If you’ve run into a payment issue, workspace owners or the person who’s upgraded the workspace can update a payment method from the Billing page .
If you have any questions about a failed payment, please get in touch with us – we’re here to help!
Thanks a lot for your feedback.
Thanks for your feedback.
If you’d like a member of our support team to respond to you, please send a message to feedback@slack.com .