Review flagged content on Enterprise Grid

Members of your Enterprise Grid organisation can flag messages for admins to review. Org owners and content admins can view the details of the flagged content, decide how to manage it and view a historical record of flagged content from the admin dashboard.

Note: By default, org owners can view and manage flagged content. If you’d like to, you can assign members of your org to the Content Admin role.

Manage flagged content settings

Enable or disable flagged content

For Enterprise Grid organisations using Enterprise Key Management (EKM), flagged content is automatically enabled and cannot be disabled. If your Enterprise Grid organisation doesn’t use EKM, you can enable or disable this feature.

1. From your desktop, click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. From the left sidebar, select   Settings, then click Organisation settings.
4. Next to Flagged content review, click Edit.
5. Tick or untick the box next to Enable members to flag content for review, then tick or untick the boxes next to the additional settings that you’d like to configure.
6. Click on Save.

Manage additional settings

You can choose to enable or disable the following options when flagged content is turned on:

• Include a link to my organisation’s policy or other resource
  When you add a link to a policy, members who flag a message in Slack can optionally review your organisation’s policies before submitting the message for review.
• Require Content Admins to add a note when hiding or dismissing a flagged message
  Notes will appear in the History tab alongside the decision, and can only be viewed by Org Owners and Content Admins.
• Alert certain Content Admins when messages are flagged
  The Content Admins you specify will receive a notification from Slackbot when a message is flagged for review.
• Notify the member who flagged a message when a content admin hides the message or dismisses the flag
  The member who flagged the message will receive a notification from Slackbot when their submission is reviewed.
• Notify the message author when a content admin hides the message
  The member who wrote the message that was flagged will receive a notification from Slackbot if their message is hidden.

Tip: When including a link to a policy, make sure that your members have permission to view the content. You can link to a canvas that includes your organisation's polices or related information so members can review your policies without leaving Slack.

Review flagged content

From the admin dashboard, you can view details about the content that your members have flagged and decide if you’d like to dismiss the report or hide the content from your org. You can also assign flagged content to org owners or content admins to review, and leave comments on flagged content for other reviewers.

Dismiss or hide flagged content

1. From your desktop, click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. From the left sidebar, select   Security, then click Flagged content.
4. Click the message preview in the Content column to view details of the flagged content, then click Manage in the top-right corner.
5. Select Dismiss or Hide message.
6. Enter a note to explain your decision, if you like (or if it’s required for your org), then click Dismiss or Hide. 

Claim or assign flagged content

1. From your desktop, click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. From the left sidebar, select   Security, then click Flagged content.
4. Click on the message preview in the Content column to view details of the flagged content.
5. Under Assignee, click on the drop-down menu and select your name to claim it. To assign the content to another org owner or content admin, choose their name instead.

Add comments to flagged content

1. From your desktop, click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. From the left sidebar, select   Security, then click Flagged content.
4. Click on the message preview in the Content column to view details of the flagged content.
5. Under Comments, add a comment, then press   Send. The comment will only be visible to org owners and content admins.

Note: For Slack Connect conversations, flagged content is sent to the admin dashboard in the submitter’s organisation, regardless of who authored it. Admins will only be able to hide content that is authored by members of their own organisation.

View flagged content history

You can revisit previously flagged content to see details such as the date when it was flagged, who reviewed it, whether it was dismissed or hidden, and more. 

1. From your desktop, click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. From the left sidebar, select   Security, then click Flagged content.
4. Select the History tab at the top of the dashboard.
5. Review the content in the dashboard, or click on the message preview in the Content column to view additional details.

Export flagged content

You can export your organisation’s flagged content data to a CSV file. Exports will contain the details of each flagged message submission, including a link to the message and its review status at the time of the export.

1. From your desktop, click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. From the left sidebar, select   Security, then click Flagged content.
4. Click Export All Data in the top right-hand corner to export all pending flagged content submissions and flagged message history. Select the Flagged content tab to only export content that's pending review, or the History tab to export just a historical record of flagged content.

You’ll get a direct message (DM) from Slackbot with a link to the file when it’s ready.

Who can use this feature?

• Org owners and members with the content admin system role
• Available on the Enterprise Grid subscription