Manage incoming emails for your workspace or organisation

Sending email to Slack can help keep all of your work communication in one place. Owners and admins on the Business+ and Enterprise Grid subscriptions can enable or disable incoming emails for their workspace or Enterprise Grid organisation. Owners and admins on any paid subscription can decide whether members have permission to create email addresses for channels and DMs.

Manage incoming emails

Owners and admins on the Business+ and Enterprise Grid subscriptions can decide whether incoming emails are allowed in their workspace or org.

Business+ subscription

Enterprise Grid subscription

1. Click your workspace name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Next to Incoming emails, click Expand.
4. Tick or untick the box next to Enable incoming emails.
5. Click on Save.

Org level

Org owners and admins can set an org policy to determine whether incoming emails are allowed in all workspaces in their org.

1. Click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. From the left sidebar, click on Settings, then select Organisation policies.
4. Next to Incoming emails, click Add policy.
5. Tick or untick the box next to Enable incoming emails.
6. Click Save policy, then click Create Policy to confirm.

Workspace level

If an org policy hasn’t been set, Workspace owners and admins can decide whether incoming emails are allowed in their workspace. 

1. Click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Next to Incoming emails, click Expand.
4. Tick or untick the box next to Enable incoming emails.
5. Click on Save.

Note: If incoming emails are disabled, members can still use the Email app to send emails to Slack. To prevent this, workspace owners can restrict the email app or remove it from a workspace.

Note: Owners and admins on the Pro subscription cannot manage incoming emails for their workspace.

Manage permissions for sending emails to channels and DMs

By default, all members (except guests) can create email addresses to send emails to channels and DMs. If they like, owners and admins can manage access to this feature.

Pro subscription

Business+ subscription

Enterprise Grid subscription

Workspace owners and admins can manage who has permission to create email addresses for channels and DMs in their workspace:

1. Click your workspace name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Click on the Permissions tab at the top of the page.
4. Next to Channel email addresses, click Expand.
5. Choose who can create email addresses for channels and DMs. If you select Any owner or admin, you can tick the box next to Also include these specific users and groups and select people or user groups from the drop-down menu.
6. Click on Save.

If incoming emails are enabled, workspace owners and admins can manage who has permission to create email addresses for channels and DMs in their workspace.

Manage permissions

1. Click your workspace name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Click on the Permissions tab at the top of the page.
4. Next to Channel email addresses, click Expand.
5. Choose who can create email addresses for channels. If you select Any owner or admin, you can tick the box next to Also include these specific users and groups and select people or user groups from the drop-down menu.
6. Click on Save.

Enable or disable creating email addresses for channels and DMs at the org level

If incoming emails are enabled, org owners and admins can manage members’ ability to create email addresses for channels and DMs in their org.   

1. Click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. Click  Settings in the left sidebar, then select Organisation settings.
4. Next to Channel email addresses, select Enable or Disable. Then click Enable or Disable to confirm.

Note: Any email addresses that were created for channels and DMs before the feature was disabled will still be available to use. Org owners and admins can delete email addresses for any channels and DMs that they belong to.

Note: Enterprise Grid orgs that are HIPAA compliant can’t send emails to channels and DMs.

Set an org policy to manage who can create email addresses for channels and DMs

If this feature is enabled, org owners and admins can set an org policy to manage who can create email addresses for channels and DMs.

1. Click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. Click  Settings in the left sidebar, then select Organisation policies.
4. Click the Permissions tab.
5. Next to Email addresses for channels, click Add policy.
6. Choose who can create email addresses for channels. If you choose Any owner or admin, you can tick the box next to Also include these specific users and select people from the drop-down menu.
7. Click Save policy, then click Create Policy to confirm.

Manage who can create email addresses for channels and DMs at the workspace level

If this feature is enabled and an org policy hasn’t been set, workspace owners and admins can decide who has permission to create email addresses for channels and DMs:

1. Click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Click on the Permissions tab at the top of the page.
4. Next to Channel email addresses, click Expand.
5. Choose who can create email addresses for channels. If you choose Any owner or admin, you can tick the box next to Also include these specific users and groups and select people or user groups from the menu.
6. Click on Save. 

Create an email domain allowlist

If they'd like to, workspace owners and org owners can create an email domain allowlist to ensure that only emails from certain domains are sent to Slack. 

Business+ subscription

Enterprise Grid subscription

1. Click your workspace name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Click on the Settings tab at the top of the page.
4. Next to Restrict who can send emails to channels, click Expand.
5. Tick the box next to Enable domain allowlist for channel email addresses and personal forwarding email addresses.
6. Add your domain(s) in the text field, then click Save.

1. Click your organisation name in the sidebar.
   
2. Hover over Tools & settings, then click Organisation settings.
3. Click  Settings in the left sidebar, then select Organisation settings.
4. Next to Channel email addresses, select Edit.
5. Tick the box next to Enable domain allowlist for channel email addresses and personal forwarding email addresses.
6. Add your domain(s) in the text field, then click Save.

Who can use this feature?

• Workspace owners/admins and org owners/admins
• Available on paid subscriptions