Manage Slackbot access to connected Salesforce organisations

Slackbot can find information from any Salesforce orgs connected to your Slack workspace or Enterprise organisation. By default, Slackbot can create or update records. Owners and admins can restrict access to certain orgs if they’d like, and decide which Salesforce record actions Slackbot can take. 

Note: When generating a response that includes Salesforce data, Slackbot will only include information available to people based on their permissions in Salesforce. 

Manage Slackbot access

Business+ and Enterprise Select subscriptions

Enterprise Grid and Enterprise+ subscriptions

1. From your desktop, click   Admin in the sidebar. 
2. Select Manage Salesforce organisations from the menu. 
3. Select a Salesforce org. 
4. Click the Settings tab. 
5. Click the toggle next to Allow Slackbot to access data from this organisation. 

1. From your desktop, click your organisation name in the sidebar. 
2. Hover over Tools & settings, then click Manage Salesforce organisations. 
3. Select a Salesforce org. 
4. Click on the Settings tab. 
5. Click the toggle next to Allow Slackbot to access data from this organisation.

Choose whether Slackbot can manage records

If Slackbot has access to a Salesforce org, you can restrict Slackbot’s ability to take certain Salesforce actions or block it from taking record actions entirely. When your members ask Slackbot to take Salesforce actions, they’ll always be prompted to review and approve before any changes are made.

Business+ and Enterprise Select subscriptions

Enterprise Grid and Enterprise+ subscriptions

1. From your desktop, click   Admin in the sidebar.
2. Select Manage Salesforce organisations from the menu. 
3. Select a Salesforce org.
4. Click the Settings tab. 
5. Next to Allow Slackbot to create, update and delete records, click Edit. 
6. Click Allowed in the drop-down menu, then select Allow only for some objects, Allow for all objects except excluded ones or Not allowed. 
7. Click on Save. 

1. From your desktop, click your organisation name in the sidebar. 
2. Hover over Tools & settings, then click Manage Salesforce organisations.
3. Select a Salesforce org.
4. Click on the Settings tab. 
5. Next to Allow Slackbot to create, update and delete records, click Edit. 
6. Click Allowed in the drop-down menu, then select Allow only for some objects, Allow for all objects except excluded ones or Not allowed. 
7. Click on Save.

Who can use this feature?

• Org owners/admins (Enterprise subscriptions) and workspace owners/admins (Business+ subscriptions)
• Available on the new versions of Business+ and Enterprise+ subscriptions
• Available on the legacy Business+ and Enterprise Grid subscriptions with the Slack AI add-on