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Failed or late payments
Payments can fail for a number of reasons. If there’s ever an issue, we’ll immediately email Workspace Owners and any billing contacts.
We hope that you’re able to resolve payment issues quickly, but below is a quick rundown of what you can expect if not.
After... What to expect
7 days
If we cannot process a payment after a week, we’ll reach out to Workspace Owners and Admins, and any billing contacts.
14 days
We’ll send another reminder to the same people (Workspace Owners/Admins and billing contacts) just in case there’s still an issue.
21 days
We’ll reach out to the Workspace Owner and billing contacts again.
28 days
The workspace will be downgraded to the Free plan .
If you've run into a payment issue, Workspace Owners, or the person who's upgraded the workspace, can update a payment method from the Billing page .
If you have any questions about a failed payment, please get in touch with us — we’re here to help!
Thanks so much for your feedback!
Thanks for your feedback.
If you’d like a member of our support team to respond to you, please send a note to feedback@slack.com .