Send emails to Slack

Slack can help you keep all of your work communication — including emails — in one place. Create email addresses for channels or direct messages (DMs) in your workspace to send emails to those conversations whenever you’d like.

What to expect

• Once an email address has been created for a channel or DM, anyone with the email address can use it to send emails into Slack.
• If a channel’s posting permissions have been restricted, only members who can post to the channel will be able to create a channel email address.
• In channels shared with other organizations, each organization can create a unique email address for a channel. Any email sent to a channel you're sharing will be visible to all members.

Tip: You can also install an email add-on for Gmail or Outlook to send individual emails from your inbox into Slack, or configure the Email app to forward emails to channels or DMs.

Create an email address for a conversation

Follow the steps below to create a unique email address for a channel or DM.

1. From your desktop, open the conversation you'd like to send emails to. 
2. Click the  details icon in the top right. 
3. Click  More. 
4. Select Send emails to channel (or conversation) from the menu and click Get Channel Email Address. Slack will automatically generate an email address for the channel.
5. If you'd like to set up an automatic forwarding rule from your email provider or add a conversation's email to your address book, click Copy next to the email address.
6. Click  in the top right to close the window.
7. If you created an email address for a channel, Slackbot will post a message only visible to you with a prompt to let members know an email address has been created, if you'd like.

Once an email address has been created for a conversation, any member of the channel or DM can copy the address to send emails into Slack.

Note: Owners and admins can manage members’ ability to create email addresses for conversations. If you don’t see the option to create an email address for a channel or DM, find an owner or admin to ask for help.

Note: Any emails sent to a channel's email address after the channel is archived will bounce.

Set up automatic forwarding from your email provider

Once an email address has been created for a conversation, you can set up a forwarding rule to start automatically routing emails into Slack:

• Gmail
  Follow the instructions to set up automatic forwarding in the Google Help Center.
• Microsoft Outlook
  Follow the instructions to turn on automatic forwarding in the Microsoft Support Center.
  

Tip: If you use an email provider other than Gmail or Outlook, we recommend contacting them for help setting up automatic forwarding.

Customize email appearance

If you’d like, you can add an image and custom name for emails posted to Slack so they're easier for people to recognize.

1. From your desktop, open a conversation with an email address.
2. Click the  details icon in the top right. 
3. Click  More.
4. Select Send emails to channel (or conversation) from the menu. 
5. Click Customize email appearance. 
6. Below Email icon, open the drop-down menu to upload an image or choose an emoji that will be displayed alongside your emails when they post to Slack.
7. Below Email name, enter a label for your emails. 
8. Click Save changes.

Revoke a conversation's email address

Anyone with permission to create email addresses for conversations can revoke the email address for any channel or DM they belong to by following the steps below:

1. From your desktop, open the conversation with an email address you’d like to revoke. 
2. Click the  details icon in the top right. 
3. Click  More. 
4. Select Send emails to channel (or conversation) from the menu. 
5. Below the conversation's email address, click Revoke email address. 
6. Click Revoke email address to confirm.

When you revoke an email address, a new one will automatically be created for your conversation. If you'd like to continue sending emails to the conversation, copy the new email address and update any email forwarding rules you’ve set up.

Who can use this feature?

• All members (by default)
• Standard, Plus, and Enterprise Grid plans