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Trouble receiving emails from Slack

Not receiving emails from Slack? We're here to help! We've gathered some tips to help you find invitations to join workspaces and email notifications.

Check your email settings 

Make sure your email address is up to date

  1. From your desktop, click your workspace name in the top left.
  2. Select View profile from the menu.
  3. Double check that your email address is correct. If you need to update it, select Edit Profile.

Check spam and junk folders, and other email filters

Check your spam and junk folders, as well as any inbox filters, just in case emails from Slack are being sent there.

Allow emails from Slack 

Ask your IT team or email service provider if your email system is flagging Slack emails. They may want to check that emails from feedback@slack.com and no-reply@slack.com aren't being blocked.

Troubleshoot specific emails


Ask the sender to confirm that they sent your invite to the correct email address. They can always send you a new invitation if needed.

Tip: Are you a Workspace Owner or Admin? You can see pending invitations at my.slack.com/admin/invites. Click Invite New Members to send a new invite to the correct email address.

Direct message and @mention notifications

You'll only get email notifications when you're not active on the desktop app or browser. They're bundled and sent once every 15 minutes or hour to prevent overloading your inbox.

Weekly update email

Slack sends an update email each week to Workspace Owners and Admins. If you're not getting your update email, it may be due to one of these reasons:

  • Your workspace has less than 4 members.
  • Members have sent fewer than 100 messages in a given week.

Still having trouble?

Send us a note! We're happy to help you troubleshoot. 🎯

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