Manage incoming emails for your workspace or organization

Sending email to Slack can help keep all of your work communication in one place. Owners and admins on the Business+ and Enterprise Grid plans can enable or disable incoming emails for their workspace or Enterprise Grid organization. Owners and admins on any paid plan can decide whether members have permission to create email addresses for channels and DMs.

Manage incoming emails

Owners and admins on the Business+ and Enterprise Grid plans can decide whether incoming emails are allowed in their workspace or org.

Business+ plan

Enterprise Grid plan

1. Click your workspace name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Next to Incoming Emails, click Expand.
4. Check or uncheck the box next to Enable incoming emails.
5. Click Save.

Org level

Org Owners and Admins can set an org policy to determine whether incoming emails are allowed in all workspaces in their org.

1. Click your organization name in the sidebar.
   
2. Hover over Tools & settings, then click Organization settings.
3. From the left sidebar, click  Settings, then select Organization Policies.
4. Next to Incoming Emails, click Add Policy.
5. Check or uncheck the box next to Enable incoming emails.
6. Click Save Policy, then click Create Policy to confirm.

Workspace level

If an org policy hasn’t been set, Workspace Owners and Admins can decide whether incoming emails are allowed in their workspace. 

1. Click your organization name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Next to Incoming Emails, click Expand.
4. Check or uncheck the box next to Enable incoming emails.
5. Click Save.

Note: If incoming emails are disabled, members can still use the Email app to send emails to Slack. To prevent this, Workspace Owners can restrict the Email app or remove it from a workspace.

Note: Owners and admins on the Pro plan cannot manage incoming emails for their workspace.

Manage permissions for sending emails to channels and DMs

By default, all members (except guests) can create email addresses to send emails to channels and DMs. If they’d like, owners and admins can manage access to this feature.

Pro plan

Business+ plan

Enterprise Grid plan

Workspace Owners and Admins can manage who has permission to create email addresses for channels and DMs in their workspace:

1. Click your workspace name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Click the Permissions tab at the top of the page.
4. Next to Channel email addresses, click Expand.
5. Choose who can create email addresses for channels and DMs. If you select Any owner or admin, you can check the box next to Also include these specific users and groups and select people or user groups from the drop-down menu.
6. Click Save.

If incoming emails are enabled, Workspace Owners and Admins can manage who has permission to create email addresses for channels and DMs in their workspace.

Manage permissions

1. Click your workspace name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Click the Permissions tab at the top of the page.
4. Next to Channel email addresses, click Expand.
5. Choose who can create email addresses for channels. If you select Any owner or admin, you can check the box next to Also include these specific users and groups and select people or user groups from the drop-down menu.
6. Click Save.

Enable or disable creating email addresses for channels and DMs at the org level

If incoming emails are enabled, Org Owners and Admins can manage members’ ability to create email addresses for channels and DMs in their org.   

1. Click your organization name in the sidebar.
   
2. Hover over Tools & settings, then click Organization settings.
3. Click  Settings in the left sidebar, then select Organization Settings.
4. Next to Channel email addresses, select Enable or Disable. Then click Enable or Disable to confirm.

Note: Any email addresses created for channels and DMs before the feature was disabled will still be available to use. Org Owners and Admins can delete email addresses for any channels and DMs they belong to.

Note: Enterprise Grid orgs that are HIPAA compliant can’t send emails to channels and DMs.

Set an org policy to manage who can create email addresses for channels and DMs

If this feature is enabled, Org Owners and Admins can set an org policy to manage who can create email addresses for channels and DMs.

1. Click your organization name in the sidebar.
   
2. Hover over Tools & settings, then click Organization settings.
3. Click  Settings in the left sidebar, then select Organization Policies.
4. Click the Permissions tab.
5. Next to Email addresses for channels, click Add Policy.
6. Choose who can create email addresses for channels. If you choose Any owner or admin, you can check the box next to Also include these specific users and select people from the drop-down menu.
7. Click Save Policy, then click Create Policy to confirm.

Manage who can create email addresses for channels and DMs at the workspace level

If this feature is enabled and an org policy hasn’t been set, Workspace Owners and Admins can decide who has permission to create email addresses for channels and DMs:

1. Click your organization name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Click the Permissions tab at the top of the page.
4. Next to Channel email addresses, click Expand.
5. Choose who can create email addresses for channels. If you choose Any owner or admin, you can check the box next to Also include these specific users and groups and select people or user groups from the menu.
6. Click Save. 

Create an email domain allowlist

If they'd like, Workspace Owners and Org Owners can create an email domain allowlist to ensure that only emails from certain domains are sent to Slack. 

Business+ plan

Enterprise Grid plan

1. Click your workspace name in the sidebar.
   
2. Hover over Tools & settings, then click Workspace settings.
3. Click the Settings tab at the top of the page.
4. Next to Restrict who can send emails to channels, click Expand.
5. Check the box next to Enable domain allowlist for channel email addresses and personal forwarding email addresses.
6. Add your domain(s) in the text field, then click Save.

1. Click your organization name in the sidebar.
   
2. Hover over Tools & settings, then click Organization settings.
3. Click  Settings in the left sidebar, then select Organization Settings.
4. Next to Channel email addresses, select Edit.
5. Check the box next to Enable domain allowlist for channel email addresses and personal forwarding email addresses.
6. Add your domain(s) in the text field, then click Save.

Who can use this feature?

• Workspace Owners/Admins and Org Owners/Admins
• Available on paid plans