Manage Slackbot skills

Skills give Slackbot step-by-step instructions for handling specific tasks so you get the right output every time. Owners and admins can decide who can automatically make certain skills available for groups of people and publish skills to the skill catalog for members to find and customize.

What to expect 

• Members can browse and add available skills from the   Skills tab in Slackbot. Once someone adds a skill to their Skills tab, Slackbot can use it when generating responses.
• Workspace and Org Owners can assign the Skill Manager system role from the admin dashboard. 
• Skill Managers can assign skills to groups, publish skills to the catalog, and view skill usage data from the Slackbot   Skills tab. 

Note: Any member can create and share skills, but only Skill Managers can add skills to the catalog and assign them to others.

Assign Skill Managers

By default, Workspace Owners/Admins and Org Owners/Admins can manage skills. To grant others permission, Workspace Owners (on Business+ and Enterprise Select) and Roles Admins (on Enterprise Grid or Enterprise+) can assign the Skill Manager system role.

Business+ and Enterprise Select plans

Enterprise Grid and Enterprise+ plans

1. From your desktop, click   Admin in the sidebar. 
2. Select Workspace settings from the menu, then click   Roles & permissions. 
3. Click Roles.
4. Click the   three dots icon next to Skill Manager and select Assign people. 
5. Select people, then click Assign. 

The Organization Primary Owner and org-level Roles Admins can assign the Skill Manager role. 

1. From your desktop, click your organization name in the sidebar.
   
2. Hover over Tools & settings, then click Organization settings. 
3. Click   Roles & permissions, then select Roles. 
4. Click the   three dots icon next to Skill Manager and select Assign people.  
5. Select people, then click Save.

Note: Members aren’t notified when they’re assigned a system role.

Manage skills

Skill Managers can assign skills to specific groups of people and add skills to the catalog for members to browse. 

Assign skills to groups

When you assign a skill to a group of people, Slackbot will know to use that skill when responding to relevant prompts. Any updates you make to skills you’ve assigned apply immediately, so Slackbot will always use the latest version. 

1. From your desktop, open   Slackbot. 
2. Click the   Skills tab. 
3. Click Manage skills. 
4. Next to a skill, click the   three dots icon.
5. Select Auto-enable for user groups. 
6. Click Specific user groups, then click Next. 
7. Choose user groups and click Save. All members of the user group will see the skill in their Slackbot   Skills tab.

Add skills to the catalog

Add a skill to the catalog for members to find and use. Anyone can add a skill from the catalog to use as-is, or make a copy to customize a skill however they’d like.

1. From your desktop, open   Slackbot. 
2. Click the   Skills tab. 
3. Click Manage skills. 
4. Next to a skill, click the   three dots icon. 
5. Select Publish to skill catalog.

View skill usage data

Skill Managers can also view usage data for skills. Here’s what’s available:

• Skill name
• Skill creator
• Groups assigned the skill
• Whether it’s published to the skill catalog
• How many times it’s been used
• How many people have used it

To view usage data, follow the steps below:

1. From your desktop, open   Slackbot. 
2. Click the   Skills tab.
3. Select Manage skills. 
4. Click on a skill to view the usage data. 

Who can use this feature?

• Workspace Owners/Admins, Org Owners/Admins, and Skill Managers  
• Available on the new version of Business+ and Enterprise+ plans
• Available on the Business+, Enterprise Select, and Enterprise Grid plans with the legacy Slack AI add-on