Resume automatic payments on an India-issued credit card

Due to new requirements from the Reserve Bank of India (RBI), Slack needs permission to continue automatically charging credit cards issued by Indian banks. RBI refers to giving this permission as registering an e-mandate on your card. To register this e-mandate, you’ll need to re-enter your payment details. This will also update your payment currency to INR.

Re-enter your payment details

Re-entering your payment details will resume automatic payments to Slack. Going forward, your credit card will be charged in INR.

  1. From your desktop, click your workspace name in the top left.
  2. Select Settings & administration from the menu.
  3. Below Administration, click Billing
  4. Click Payment Methods.
  5. Enter your credit card details, then click Add Card.

Note: Depending on your bank, additional authorization may be required after you click Add Card.


FAQs

What is the new requirement set by RBI?

The new directive set by RBI specifies that all Indian-issued credit cards automatically processing recurring charges with the customer not present have an e-mandate registered. 

The credit card I want to use is already on file. Why do I need to enter it again?

Re-entering your preferred credit card will register an e-mandate on your card, switch your currency to INR, and ensure it’s your default card – all in just one step – so that you can resume automatic payments and comply with regulatory requirements.

Can I switch to paying with a non-Indian credit card?

Yes, you can resume automatic payments by changing your default credit card to a non-Indian credit card.

Can I register an e-mandate on multiple Indian credit cards?

Yes, you can enter or re-enter any Indian-issued card you would like to use for automatic payments.

What is the pricing difference when I change my currency from USD to INR? 

The tables below provide a summary of INR and USD pricing per active user for Slack's Pro and Business+ plans (either paid monthly or annually). 

INR pricing per active user

  Pro Business+
Monthly  ₹ 600 INR/month ₹ 1,125 INR/month
Annual ₹ 6000 INR/year
(₹ 500 INR/month)
₹ 11,250 INR/year
(₹ 937.50 INR/month)

 

USD pricing per active user

  Pro Business+
Monthly

$8 USD/month

$15 USD/month

Annual 

$ 80 USD/year
($6.67 USD/month)

$ 150 USD/year
($12.50 USD/month)

Note: For self-serve teams in India, the 60% discount over list price will still apply.

Who can use this feature?
  • Workspace Owners or the member who upgraded a workspace
  • Pro and Business+ plans

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