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常见问题:Slack 公平收费政策的更新
2023 年 6 月 5 日,我们宣布了对 Slack 公平收费政策的多项变更,变更后的政策将于 2023 年 7 月 10 日生效。如果适用,你会在 7 月份的账单生成后看到这些变更。
你需要了解的事项
如果成员在 28 天内的任何时间在 Slack 中执行过操作,则他们将被视为活跃成员来进行计费。(单频道访客和机器人仍然可以免费使用 Slack。)
如果在计费期间有成员帐户变为非活跃状态,则系统将会继续向客户发放代金券。
符合条件的客户将收到帐户代金券,以帮助抵消这次变更所带来的成本增加。
常见问题
Slack 的公平收费政策发生了哪些变更?
从 2023 年 7 月 10 日开始,如果成员在 28 天内的任何时间在 Slack 中执行过操作,则他们会被视为活跃成员。 以前,一个人可以在一个月内定期使用 Slack,但不被视为在线。这项更改将会更好地反映实际使用 Slack 的人员,但可能会对账单产生影响。
这些变更何时生效?
Slack 公平收费政策的变更将于 2023 年 7 月 10 日生效。如果适用,你会在 7 月份的账单生成后看到这些变更。
这次的变更会影响哪些套餐?
Slack 公平收费政策会影响所有付费套餐的客户。这些变更将于 2023 年 7 月 10 日对通过信用卡或自助发票付款的客户生效。已开具发票的客户将会在稍晚时间收到通知并看到具体影响。
在这次变更中,Slack 将会采取哪些做法来帮助客户平稳过渡?
我们将通过电子邮件和产品内通知,提前 35 天告知客户。此外,在审查历史活动以预测未来账单后,我们会为符合条件的客户提供一次性的代金券,以帮助抵消这次变更所带来的成本增加。
这对我的 Slack 账单有何影响?
各种规模的公司都在使用 Slack,因此这次更改对账单的影响也会有所不同。部分客户可能会收到一次性的代金券,以帮助抵消这次变更所带来的成本增加。
我如何知道是否获得了帐户代金券?
受影响团队的工作区管理员和所有者会在 2023 年 6 月 5 日收到一封电子邮件,通知他们有关代金券的信息。或者,也可以前往 slack.com/admin/billing 进行查看。
如何查看工作区中的活跃和非活跃成员?
要查看成员的状态,请访问 管理成员 页面。
我在 6 月 5 日当天或之后注册了 Slack。这对我有影响吗?
有影响。Slack 的公平收费政策变更将于 2023 年 7 月 10 日生效;因此,所有在此日期之前开始通过信用卡或自助发票向 Slack 付费的客户,会在 7 月份之后看到账单的变化。已开具发票的客户将会在稍晚时间收到通知并看到具体影响。
如果我降级到 Slack 的免费套餐呢?
向受影响的团队提供一次性帐户代金券,主要是为了帮助这些团队平稳过渡这次的变更。如果你降级为 Slack 的免费套餐,一次性帐户代金券的任何未使用部分将被取消,而且你将来切换回到付费套餐时,也不会重新发放。如果你的帐户有任何其他关联的代金券,你将保留这些代金券,并可在将来用于付费套餐。
备注: 阅读更多有关 Slack 公平收费政策的信息。
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