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Slack AI 的安全性
我们认真履行保护客户数据的承诺。 了解我们如何构建安全且私密的 Slack 。
Slack 致力于维护数据所有权、安全性和隐私,而 Slack AI 从一开始就致力于履行这些承诺。
Slack AI 安全基础
客户数据会始终保留在 Slack 的基础设施中。
客户数据永远不会用于训练大型语言模型 (LLM)。
Slack AI 仅使用成员已经可以访问 的数据。
Slack AI 符合 Slack 的所有企业级安全和合规要求。
Slack AI 与 Slack 的其余功能一样,均按照同一安全计划进行安全保护。有关更多信息,请访问我们的信任中心 。
常见问题
Slack AI 如何运作?
Slack AI 使用托管在 Slack 安全的 Amazon Web Services (AWS) 基础设施中的第三方大型语言模型 (LLM),以及你的 Slack 工作区或 Enterprise Grid 组织中已有的消息数据,为你提供一套个性化的效率工具。当你请求获取一份摘要或搜索答案时,我们会使用我们的标准架构和内部模型查找最相关的信息并进行排序,以完成汇总。最后,这些信息会被发送至 LLM 处。LLM 是离线式和自托管模型,这意味着你的数据将始终保留在 Slack 中。LLM 生成回复后,Slack AI 会将回复返回给你。LLM 不会保留请求中的任何信息。
你的系统使用的是哪种类型的 AI 模型?是否可解释?
Slack AI 是一套生成式 AI 工具,使用的是未针对客户数据进行训练的商用离线模型。
我的 Slack 数据是否用于训练第三方 AI 模型?
否,客户数据不会用于训练第三方 LLM 模型。我们利用的是一种称为“检索增强生成” (RAG) 的技术,仅在推理时向 LLM 发送每项任务必需的数据,而无需进行训练。这些数据是在单个请求中发送,因此 LLM 不会保留任何数据。
Slack AI 会显示成员无法访问的私人数据吗?
Slack AI 仅使用请求时成员可以访问 的 Slack 数据,不会显示或使用你未加入的私人频道或私信中的数据。例如,Slack 搜索答案 绝不会出现任何 Slack 常规搜索中不会出现的结果。同样,摘要 也不会包含你在阅读频道或私信 (DM) 时无法看到的内容。
Slack AI 如何保护数据安全?
Slack AI 对 Slack 的安全实践和合规标准 的维护是与生俱来的。在可能的情况下,Slack AI 消息会是临时消息,也就是说,消息会消失,不会存储在设备或服务器上。而在不可能的情况下,我们会使用 Slack 现有的合规性基础设施,如企业密钥管理 、数据驻留 和数据丢失防护系统 。
Slack AI 会保留数据多长时间?
对话摘要和搜索答案
对话摘要 和搜索答案 会生成临时的 AI 回复(例如,当你离开当前页面或关闭搜索结果时,回复最终会消失),而这些数据不会存储在设备或服务器上。
要点回顾
要点回顾 的数据会储存 90 天,这样便于你查看以往的要点回顾历史记录。如果要点回顾中使用的信息被任何删除或合规政策删除或埋藏 (例如,显示数据已被删除的记录),则存储的要点回顾也将被删除。
工作流程生成的频道摘要
与用户为自己生成的对话摘要不同,当你使用汇总公共频道 工作流程步骤 生成频道摘要时,生成的摘要不是 短暂的 AI 响应。根据工作流程的后续步骤,频道摘要可以作为消息发送到对话,或添加并存储在画板中。在这些情况下,包含 AI 生成的摘要的消息或画板将根据你的组织的数据留存设置 保留在 Slack 中。
Slack AI 如何防止误导性信息(或称为“AI 幻觉”)?
Slack AI 结果会包括引用信息,告知用户摘要或搜索答案是利用哪些源消息形成的。选择引用,跳转至原始消息,查看更多详情或验证。此外,Slack AI LLM 提示遵循模型提供商的最佳实践,以确保获得准确、一致且安全的结果。
我是否可以关闭 Slack AI 或限制访问权限?
可以,当你购买 Slack AI 时,它默认开启,但管理员和拥有者可以根据需要管理访问权限 。
想要了解更多有关 Slack AI 的信息? 访问 slack.com/features/ai 。
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