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对 Slack Mac 桌面应用中的抱团屏幕共享程序错误进行故障排除
我们发现抱团 中的屏幕共享存在一个程序错误,影响从 Slack 的直接下载版本切换为使用 Mac App Store 版本的 Mac 桌面用户。如果你已经授予 Slack 进行屏幕录制的权限,但在尝试共享屏幕时看到了错误,请继续阅读,了解你可以采取哪些步骤来解决此问题。
问题概述
如果你从 Slack 的直接下载版本 切换为使用 Mac App Store 版本 ,此程序错误可能会对你有所影响。
当你尝试在抱团中共享屏幕时,将会看到一个错误,提示你通过 Mac 系统设置授予屏幕录制权限。
在系统设置中,会显示 Slack 似乎已经获得访问权限,切换权限将不会有效。因此,你将无法共享屏幕。
故障排除步骤
如果遇到此问题,你可以通过几个选项来恢复正常。
手动从具有访问权限的应用中移除 Slack
从已获得屏幕录制权限的应用列表中移除 Slack。这样做之后,下一次在抱团中共享屏幕时,你将能够成功授予屏幕录制权限。
单击屏幕左上角的 Apple 图标 ,然后选择系统设置 。
从左边侧栏中选择隐私与安全 ,然后选择屏幕和系统音频录制 。
从应用列表中,单击 Slack 。
单击应用列表左下角的 - 减号 图标。
退出并重新打开 Slack 桌面应用,按照提示允许在下一次共享屏幕进行屏幕录制。
运行终端命令
使用终端命令从已获得屏幕录制权限的应用列表中移除 Slack。下次在抱团中共享屏幕时,你可以允许 Slack 进行屏幕录制。
打开“访达”窗口,然后选择应用 。
搜索并打开终端 应用。
输入以下命令:tccutil reset ScreenCapture com.tinyspeck.slackmacgap
退出并重新打开 Slack 桌面应用,按照提示允许在下一次共享屏幕进行屏幕录制。
切换回直接下载版本
切换回你之前使用的 Slack 版本将解决系统设置中的权限问题。切换回去后,系统将不会再提示你授予屏幕录制权限。
从电脑上卸载现有的 Slack 桌面应用。
访问 slack.com/downloads/mac 。
单击下载 。
下载完成后,打开“访达”窗口,然后选择下载 文件夹。
打开 Slack .dmg 文件。这会打开一个小窗口。
将 Slack 图标拖放至窗口中的应用 文件夹。
要重新打开 Slack 应用,请打开应用 文件夹,单击 Slack 图标,然后登录 。
仍有问题? 我们的客服将为你提供帮助。如有任何问题,请告诉我们 。
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