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隐私原则:搜索、学习和智能
我们的使命是构建一种可以让生活更简单、更美好、更有成效的产品。为此,我们分析提交给 Slack 的客户数据和 其他信息 (包括使用信息),以此找到有助于我们改善客户体验的模式。
客户数据和其他信息
Slack 如何使用客户数据(例如消息、内容、文件)和其他信息来更新我们的服务
以下是我们的产品和分析团队可以用于开发和更新 Slack 的几个改善和隐私保护技巧示例:
Slack 可能基于其他具有相同职位或使用相似工作流程的其他人员使用的功能聚合来建议表情回复。例如,使用表情选取程序时,工程师可能看到出现虫子表情 🐛 来标记程序错误报告,业务开发团队的成员则可以看到握手表情 🤝,表示供应商协议已签署。
Slack 可能推荐将频道命名为 “#帮助-[某事项]" ,因为这是我们在多家公司整体检测到的命名模式。识别和推荐频道命名约定等可以帮助某些行业的客户更高效地在 Slack 中管理项目、工作流程和其他事项。这表示,这些改善必须以大型、多样的数据集为基础,以确保无法识别单个客户的身份,因此不会建议使用 “#共享-频道-acmecorp” 这样具体的内容。
Slack 可能建议成员加入其他具有相同职位或使用相似工作流程的人员要加入的频道。或者,如果我们检测到某些类型的链接(例如 Google Docs 的链接)会定期被分享到多个工作区中,我们可能建议用户安装适用于 Slack 的 Google Drive 应用。
如果我们发现多个公司的用户会经常错误拼写单词或使用同义术语,Slack 可能提供某些搜索结果。在 Slack 中搜索时,你会看到一个与你的搜索词相匹配的结果列表以及任何接近匹配的结果。例如,如果搜索 report ,则你得到的结果可能会包含 reports 或 reporting 。
只有当我们研究和理解用户如何与 Slack 交互之后,才可能做出这些类型的周祥个性化设置和改善。
Slack 非常重视隐私,我们的客户协议和 隐私政策 中描述的保密义务适用于这些情况。客户拥有自己的客户数据。Slack 对客户数据进行汇总和分离,以确保在使用客户数据更新服务时,不会将我们的任何客户或个人确定为任何改进的来源,提供给除 Slack 的附属公司或委外厂商外的任何第三方。
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