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常見問答集:Slack 公平收費政策更新
2023 年 6 月 5 日,我們宣布 Slack 公平收費政策的變更將於 2023 年 7 月 10 日生效。如果這適用於你,此次變更可能會反映在你 7 月之後的帳單中。
使用須知
出於計費的目的,凡是於 28 天內的任何時間在 Slack 中採取行動的成員,系統都會將其視為活躍使用者。(單頻道訪客與機器人仍可免費使用 Slack。)
如果成員帳號在帳單週期內變成閒置狀態,客戶仍會收到該帳號的點數。
為抵消因此次變更而增加的費用,符合資格的客戶將會獲得帳號點數。
常見問答集
Slack 公平收費政策有哪些變更?
2023 年 7 月 10 日起,凡是於 28 天內的任何時間在 Slack 中採取行動的成員,都將被視為活躍使用者。 先前,即使成員在一個月內定期使用 Slack,系統也可能不會將成員認定為活躍成員。經過此次變更,我們能夠更準確地反映哪些人員有在使用 Slack,但這可能會對帳單造成影響。
此次變更何時生效?
Slack 公平收費政策的變更將於 2023 年 7 月 10 日生效。如果這適用於你,此次變更可能會反映在你 7 月之後的帳單中。
此次變更會影響哪些方案?
Slack 公平收費政策會影響所有付費方案客戶。此次變更將於 2023 年 7 月 10 日生效,適用於透過信用卡或自助式帳單付費的客戶。按收到的帳單付費的客戶日後才會受到影響及收到通知。
在此次變更期間,Slack 會採取哪些行動幫助客戶?
我們會提前 35 天透過電子郵件和產品內的通知告知客戶。另外,在查看歷史活動並預測未來帳單費用後,符合資格的客戶將會獲得一次性點數,用於抵消因此次變更而增加的費用。
這會對我的 Slack 帳單造成什麼影響?
使用 Slack 的每家公司規模各不相同,因此對帳單的影響也有所差異。部分客戶可能會收到一次性點數,可用於抵消因此次變更而增加的費用。
我如何知道自己有沒有收到帳號點數?
受影響團隊的工作空間管理員與擁有者將於 2023 年 6 月 5 日收到有關點數資訊的電子郵件。或者,請造訪 slack.com/admin/billing。
如何檢視工作空間中的活躍與非活躍成員?
如要檢視成員狀態,請造訪 管理成員 頁面。
我在 6 月 5 日當天或之後註冊了 Slack,此次變更會對我造成影響嗎?
是的。Slack 公平收費政策的變更將於 2023 年 7 月 10 日生效,因此凡是在此日期之前開始透過信用卡或自助式帳單支付 Slack 費用的客戶,他們 7 月之後的帳單都可能會反映此次變更。透過帳單付費的客戶日後才會受到影響及收到通知。
降級為 Slack 免費方案後,會發生什麼情況?
向受影響團隊發放一次性帳號點數,用意是協助這些團隊應對此次變更。如果你降級為 Slack 免費方案,任何未使用的一次性帳號點數將遭到移除。假如你日後再次切換回付費方案,帳號點數不會重新發放。如果你有其他任何與帳號相關聯的點數,則此類點數將保留,未來也可用於付費方案。
備註: 進一步瞭解 Slack 的公平收費政策。
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