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常見問答集:Slack 的活躍使用者計算方式更新
2023 年 10 月 9 日,我們宣布針對透過帳單付費的客戶變更其 Slack 活躍使用者的計算方式。這些變更將於 2023 年 12 月 14 日當日或之後的續約日期開始生效。
使用須知
出於計費的目的,凡是於 28 天內的任何時間在 Slack 中採取行動的成員,系統都會視為活躍使用者。(單頻道訪客與機器人仍可免費使用 Slack。)
您目前的訂單條款不會受到任何干擾,且現行的活躍使用者定義也保持不變,直到您目前訂單結束為止。
我們致力協助所有客戶應對此變更!請聯絡您的 Slack 代表以尋求進一步協助。
常見問答集
Slack 的活躍使用者計算方式有何變動?
2023 年 12 月 14 日起,凡是於 28 天內的任何時間在 Slack 中採取任何行動的成員,都將被視為活躍使用者。先前,即使成員在一個月內定期使用 Slack,系統也可能不會將成員認定為活躍成員。經過此次變更,我們能夠更準確地反映哪些人員有在使用 Slack,但這可能會對未來訂閱造成影響。
此次變更何時生效?
針對透過帳單付費的客戶,其 Slack 活躍使用者的計算方式變更自 2023 年 12 月 14 日起生效。計算方式在合約進行期間不會有所更動,但在 2023 年 12 月 14 當日或之後的新訂單或續約中可能會反映更新過的計算。
此次變更會影響哪些方案?
Slack 的活躍使用者定義會影響到所有付費方案客戶。對於透過信用卡或按自助式帳單付款的客戶,這些變更自 2023 年 7 月 10 日起即已生效(詳情請參閱 Slack 公平收費政策更新 )。對於透過帳單付費的客戶,這些變更將於 2023 年 12 月 14 日起生效。
在此次變更期間,Slack 會採取哪些行動幫助客戶?
我們會提前 60 天透過電子郵件通知透過帳單付費的客戶。Slack 代表也會隨時提供客戶所需的特定詳細資料,協助客戶應對這些變更。
這會對我的 Slack 訂閱造成什麼影響?
使用 Slack 的每家公司規模各不相同,因此對客戶的影響也有所差異。請聯絡您的 Slack 代表以尋求進一步協助。
如何檢視工作空間中的活躍與非活躍成員?
對於透過帳單付費方案的客戶,主要擁有者可以在控制面板的「帳單 」頁面上,匯出某特定期間內所有付費活躍成員的 CSV 檔案。請參閱檢視付費成員 中的逐步指示說明。
對於透過信用卡或按自助式帳單付款的客戶,請造訪管理成員 頁面。
我在 2023 年 10 月 9 日當天或之後註冊了 Slack,此次變更會對我造成影響嗎?
是的。針對透過帳單付費的客戶,Slack 活躍使用者計算方式變更於 2023 年 12 月 14 日生效,因此訂單日期早於此日期的所有客戶可能會在下次續約時看到訂單條款的變更。您目前的訂單條款不會受到任何干擾,且現行的活躍使用者定義也保持不變,直到 2023 年 12 月 14 日當日或之後下次續約日為止。
檢視付費成員
主要擁有者可使用下列步驟,匯出指定 28 天期間的付費活躍成員清單。報告會涵蓋選定日期當天及前 27 天期間的活躍成員,且任何付費連結工作空間的所有每月付費活躍成員亦包含在內。
Pro 和 Business+ 方案
Enterprise Grid 方案
工作空間主要擁有者可匯出應付費上線成員清單。
從桌面按一下側欄中的工作空間名稱。
選取「工具與設定 」,然後從功能表中選取「帳單 」。
選取「建立付費成員報告 」。
選擇報告的結束日期。
選取「建立報告 」。完成後即會自動下載您的報告,或如果檔案較大,則會透過 Slackbot 將報告傳送給您。
組織主要擁有者可匯出付費活躍成員清單。
在桌面上,按一下側欄中的組織名稱。
選取「工具與設定 」,然後從功能表中選取「帳單 」。
選取「建立付費成員報告 」。
選擇報告的結束日期。
選取「建立報告 」。完成後即會自動下載您的報告,或如果檔案較大,則會透過 Slackbot 將報告傳送給您。
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