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Slack AI 安全性
我們相當重視保護客戶資料的承諾。 瞭解我們如何建立安全且私密的 Slack 。
Slack 承諾維護資料所有權、安全性和隱私權,因此我們所打造的 Slack AI 從開發之初便同樣秉持這些承諾。
Slack AI 安全性基本資訊
客戶資料僅會保留在 Slack 的基礎架構中。
客戶資料絕不會用於訓練大型語言模型 (LLM)。
Slack AI 只會使用成員可以存取 的資料。
Slack AI 符合 Slack 的所有企業級安全性和合規性要求。
Slack AI 與 Slack 的其他功能一樣,都受到相同安全性計畫的保護。如需更多資訊,請造訪我們的信任中心 。
常見問答集
Slack AI 如何運作?
Slack AI 使用託管在 Slack Amazon Web Services (AWS) 基礎架構中的第三方大型語言模型 (LLM) 和 Slack 工作空間或 Enterprise Grid 組織中現有的訊息資料,為你提供一套專屬的生產力工具。當你要求提供摘要或搜尋答覆時,我們是透過標準架構和內部模型找出最相關的資訊並排序以產生摘要。之後這些資訊會傳送給 LLM。LLM 未連接網路且為自助託管,因此你的資料僅會保留在 Slack 中。LLM 會產生回應,再由 Slack AI 將回應傳送給你。LLM 不會保留透過請求獲得的資訊。
系統使用什麼類型的 AI 模型?是否為解釋型 AI?
Slack AI 是一套生成式 AI 工具,使用未透過客戶資料訓練的商用離線模型,
我的 Slack 資料是否會用來訓練第三方 AI 模型?
不會,我們不會將客戶資料用於訓練第三方 LLM 模型,而是使用一種名為「檢索增強生成」(RAG) 的技術,只傳送每項任務所需的資料給 LLM 進行推斷,無需進行任何訓練。由於此類資料透過個別請求傳送,因此 LLM 不會保留這些資料。
Slack AI 會顯示成員無權存取的私人資料嗎?
Slack AI 只會使用成員在請求當下有權存取 的 Slack 資料,不會顯示或使用成員不在其中的私人頻道或私訊的資料。例如,Slack 搜尋答覆 絕不會顯示 Slack 一般搜尋不會出現的結果。同樣地,摘要 也絕不會包含你在閱讀頻道內容或私訊時無法查看的內容。
Slack AI 如何保護我們的資料安全?
Slack AI 嚴格遵守 Slack 的安全措施和合規標準 。在適用情況下,Slack AI 訊息僅是暫時留存,所以訊息將會消失,也不會儲存在裝置或伺服器上。在不適用的情況下,我們會使用 Slack 現有的合規基礎架構,例如企業金鑰管理 、資料常駐 和防止資料遺失 。
Slack AI 會將資料保留多久?
對話摘要和搜尋答覆
對話摘要 和搜尋答覆 會產生暫時性 AI 回應 (也就是說,你離開頁面或關閉結果後,回應最終會消失),這類資料不會儲存在裝置或伺服器上。
要點回顧
要點回顧 資料會儲存 90 天,你可在這段有限的時間內找回過去的要點回顧記錄。如果要點回顧產生摘要的訊息因任何刪除或合規政策而遭到刪除或埋藏 (即有記錄顯示資料已遭刪除),則儲存的要點回顧也會隨之刪除。
工作流程產生的頻道摘要
與使用者自己產生的對話摘要不同,當你使用產生公開頻道摘要 工作流程步驟 產生頻道摘要時,所產生的摘要不是 臨時的 AI 回應。根據工作流程的後續步驟,頻道摘要可以透過訊息傳送至對話,或新增至畫板並儲存。在這些情況下,含有 AI 所產生摘要的訊息或畫板將會根據組織的資料保留設定 保留在 Slack 中。
Slack AI 如何防止誤導性的資訊 (或 AI「幻覺」)?
Slack AI 結果會引用要求提供摘要或搜尋答覆的原始訊息。選取引用內容即可跳至原始訊息,並查看更多詳細資料或進行查證。此外,Slack AI LLM 的提示遵循模型提供者的最佳做法,可確保結果準確、一致又安全。
我可以關閉 Slack AI 或限制存取權嗎?
可以,購買 Slack AI 時,這項功能預設開啟,但管理員和擁有者可視需要管理存取權 。
想要深入瞭解 Slack AI 嗎? 請前往 slack.com/features/ai 。
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