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管理 Slack 連線問題
本文適用對象為負責管理組織網路的 IT 或網路管理員。如果你需要協助疑難排解連線問題，我們在此提供協助 。
如果你不是網路管理員，請查看 Slack 常見連線問題 疑難排解指南。
桌面應用程式
舊版 Slack 桌面應用程式可能造成連線問題，甚至導致功能故障。
網路設定
Slack 必須在傳訊伺服器及成員應用程式或瀏覽器之間持續連線。為此 Slack 在 443 埠使用 WebSocket。
Proxy 和防火牆有時可能會中斷此連線。如果 Slack 使用者無法由特定地點連線，或 WebSocket 在我們的 Slack 連線測試 中失效，你就需要調整 Proxy 或防火牆，以維持 Slack 連線暢通。方法如下：
請造訪 https://my.slack.com/help/urls ，並新增所有指定網址至允許清單。如果你的環境需要存取多個工作空間及/或組織，請由各個工作空間及/或組織造訪該網頁。 檢查 Proxy 是否執行 SSL 解密。如果答案為是，則 Proxy 必須支援 WebSocket，否則你就必須免除以下網域：wss-primary.slack.com、wss-backup.slack.com 及 wss-mobile.slack.com
網路管理員可在網路利用 Proxy 標頭注入 限制存取特定 Slack 工作空間。標頭注入解決方案的網路需求同上。
特定軟體、安全設定及防火牆可能會干擾 Slack 連線：
軟體
Avira Browser Safety Browser Guard Pokki Smart Panel 間諜軟體及廣告軟體 Superfish 的 Visual Discovery
防毒軟體或廣告封鎖軟體
Avast McAfee Norton AVG AdBlock Plus
暫時關閉防毒或廣告封鎖軟體，可能有助於疑難排解連線問題。如果這樣能夠解決問題，請檢查以確保該軟體允許使用 Slack 。
仍有問題嗎？ 如果仍無法解決連線問題，請與我們聯絡 ，可以的話請附上網路記錄 。
請登入你的 Slack 工作空間。
前往 https://my.slack.com/help/test ，檢查與 Slack 之間的網路連線。
請在 WebSocket 區段之下記錄「WebSocket (Flannel [Primary]) 」及「WebSocket (Flannel [Backup]) 」的結果。 打勾的圓形圖示。 警告圖示。
Thanks so much for your feedback!
Thanks for your feedback.
If you’d like a member of our support team to respond to you, please send a note to feedback@slack.com .