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隱私權原則:搜尋、學習和情報
我們的使命是打造讓工作生活更輕鬆愉快、更有成效的產品。為此,我們分析提交給 Slack 的客戶資料及 其他資訊 (包括使用情況資訊),以找到有利我們改善客戶體驗的模式。
客戶資料和其他資訊
Slack 如何使用客戶資料 (例如訊息、內容、檔案) 和其他資訊來更新服務
以下是我們產品和管理分析團隊用於開發和更新 Slack 的幾個改善和隱私保護技術範例:
Slack 可能會根據具相同職稱或操作類似工作流程的其他人員使用過的符號來建議表情符號回應。例如工程師使用表情符號選擇器時,可能會看到用於標示程式異常報告的程式異常表情符號 🐛,而業務開發團隊的成員可能會看到表示已簽署廠商協議的握手表情符號 🤝。
Slack 可能會建議將頻道命名為 「#協助-[項目]」 ,因為這是我們在許多公司間發現的一種命名模式。辨認和推薦像是頻道命名慣例之類的資訊,可能有助於某些產業的客戶更有效管理 Slack 中的專案、工作流程和其他內容。儘管如此,這些改善必須以龐大而多樣的資料集作為依據,確保不會從中認出客戶身分,因此我們不建議使用 「#shared-channel-acmecorp」。
Slack 可能建議成員加入具相同職稱或操作類似工作流程的其他使用者經常會加入的頻道。或者,如果我們偵測到各個工作空間之間經常分享某些類型的連結 (例如 Google 文件的連結),我們可能建議使用者安裝 Slack 版 Google 雲端硬碟應用程式。
如果我們發現多家公司的使用者經常拼錯某幾個字或使用同義詞彙,Slack 可能會提供特定搜尋結果。此時在 Slack 中搜尋會看到與搜尋詞彙相符,以及任何近似相符的結果清單。例如,如果你搜尋 report ,可能會得到包含 reports 或 reporting 的結果。
這類貼心的個人化功能和改善服務,唯有經過研究並瞭解使用者與 Slack 如何互動,才有可能實現。
Slack 非常重視隱私,客戶協議和 隱私權政策 規定的保密義務適用於每種情況。客戶資料為各自客戶所有。Slack 會彙整並抹除客戶資料中可指認客戶身分之內容,在利用客戶資料更新服務時,不會對任何第三方 (除了 Slack 關係企業或下游處理商之外) 指認任何客戶或個人為服務改進的源頭。
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