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Get familiar with Slack Enterprise Grid for large organizations.
Changelog
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Slack Certification
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Getting Started
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Getting More Out of Slack
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Department Playbooks
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Using Slack
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Workspace Administration
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Getting Started
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Your Profile and Preferences
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Tips, tricks, & More
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對 macOS Big Sur 上的 Slack 通知進行疑難排解
你在 macOS Big Sur 上使用 Slack 通知功能時是否遇到問題?請繼續閱讀以瞭解常見問題和如何進行疑難排解。如果你在其他作業系統或行動裝置上使用 Slack,請參閱 對 Slack 通知進行疑難排解 。
提示: 若要查看你是否使用 macOS Big Sur,請按一下畫面左上角的 Apple 圖示 ,然後選取「關於這台 Mac 」。
macOS Big Sur 上常見的通知問題
沒有通知、音效或橫幅
如果未收到通知,或沒有出現通知音效或橫幅,你可能需要關閉「請勿打擾」或退出「通知中心」。如果還是無法解決問題,請嘗試以下區段 中的步驟。
檢查 macOS 請勿打擾設定
按一下畫面右上角的 切換圖示 。
選取「請勿打擾 」,確定已將其關閉。
如果已從功能表選取一個時間範圍,請按一下該選項予以關閉。
退出 macOS 通知中心
退出 Slack 桌面應用程式。
按一下畫面右上角的 搜尋圖示 ,開啟「Spotlight」。
搜尋並選取「活動監控 」。
尋找清單上的「通知中心 」。開啟後選取「退出 」。
請至少等待 10 秒,然後重新開啟 Slack 桌面應用程式。
若要傳送測試通知,請按一下右上角的個人照片,並選取「偏好設定 」。在「音效與外觀 」底下按一下「顯示範例 」。
Slack 未顯示在 macOS 通知偏好設定中
你會在 macOS 通知偏好設定 中看到一份應用程式清單。如果 Slack 未顯示在此清單中,或你未收到通知,請嘗試下列步驟。如果問題仍未解決,請將記錄檔傳送給我們 。
更新你的 macOS 版本
按一下畫面左上角的 Apple 圖示 。
選擇「系統偏好設定 」。
選取「軟體更新 」。
如果有可用的更新,請按一下「立即更新 」。(如果你使用的是 Big Sur 之前的 OS 版本,請按一下「立即升級 」。)
切換至不同版本的 Slack 應用程式
Slack Mac 應用程式有兩個版本:直接下載版本和 App Store 版本。有時切換到其他版本的 Slack 應用程式可以解決通知問題。
提示: 不確定你正在使用哪個 Slack 應用程式版本嗎?開啟應用程式,按一下畫面左上角的「Slack 」,然後選取「關於 Slack 」。
切換至直接下載版本
從電腦解除安裝 Slack 桌面應用程式。
請造訪 slack.com/downloads 。
按一下「下載 」。
下載完成後,開啟 Finder 視窗,然後選取「下載 」檔案夾。
開啟 Slack .dmg 檔案。隨即開啟一個小視窗。
將 Slack 圖示拖放到視窗中的「 應用程式」檔案夾。
若要重新開啟 Slack 應用程式,請開啟「應用程式 」檔案夾,然後按一下 Slack 圖示。
切換至 Mac App Store 版本
從電腦解除安裝 Slack 桌面應用程式。
在 App Store 中尋找 Slack 。
按一下「安裝 」。
若要重新開啟 Slack 應用程式,請開啟 Finder 視窗,並在側欄選取「應用程式 」檔案夾。按一下 Slack 圖示。
將記錄檔傳送給我們
若嘗試上述所有步驟後,仍無法解決通知問題,請從 Slack 應用程式收集記錄檔後傳送給我們,以取得更多協助:
按一下電腦功能表列的「說明 」。
選取「疑難排解 」,然後選取「回報問題 」。
在其中提供問題簡要說明,然後按一下「傳送訊息給我們 」。傳送訊息時,記錄檔會自動附加。
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